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Contact· The mailroom

Letters to the kitchen.

Three lanes for three kinds of letters: Customers, Partners and Press, each addressed to the right desk. Replies usually arrive within one business day, often the same afternoon. There’s a contact form below for everything else.

Mailroom openMon–Fri9am–6pm EasternRepliessame-day, on average
№ 01CustomersFor the home kitchen

The support desk.

Anything inside the app: billing, sign-in, an import that choked, an AI that didn't quite catch your recipe.

Addresssupport@tasteze.appResponsetypically within 24 hours, weekdays.
Write to support№ 02PartnersFor chefs & creators

The partner desk.

Apply to publish on blog.tasteze.app, claim a custom voice, set up a custom domain, or pitch a Cookbook Store launch.

Apply via/partners/applyOr writepartners@tasteze.app
Apply to partner№ 03PressFor journalists & analysts

The press desk.

Story pitches, interview requests, brand kit, screenshots, founder bios. We respond fastest to specific questions with a deadline attached.

DND Media Group LLC
Attn: Press / Tasteze
19301 Lonesome Pine Drive
Land O Lakes, FL 34638
Addresspress@tasteze.appBrand kitavailable on request.
Write to press
❦
Send a letter— 01 / 02

For everything else.

If your note doesn’t fit a desk above, write it here. Partnerships outside the partner program, integrations, accessibility issues, or just a thank-you. We read everything that comes in.

Tasteze · The mailroomTo whom it may concern,

Tell us what’s on your mind.

Required fields are marked. The longer the message, the better the reply, so paste the URL of the recipe or screenshot if it helps.

A quick check that you’re a person. It usually passes without you doing anything.

By sending, you agree we’ll reply to the email above. We don’t sell or share what you write. Read the privacy notice for the full story.

What happens next

We read every letter.

  • i.

    Routed by topic

    Your note lands at the right desk automatically, whether that is support, partners or press, usually within the hour.

  • ii.

    A real human replies

    No bots, no template salads. We reply in the same tone you wrote in, with the actual answer.

  • iii.

    If it’s a bug, it gets a ticket

    Reproducible bugs land in our triage and get a follow-up note when they ship, even months later.

  • iv.

    Security goes to encryption

    For responsible disclosure, mail security@tasteze.app and we’ll set up an encrypted thread.

❦
Quick answers— 02 / 02

Six questions we get most.

If your question is below, it’s faster to read the answer than to wait on a reply. Anything else, the form above is the right door.

№01

Can I cancel anytime?

Yes. Cancel from settings → billing at any time. Your paid tier runs through the period you’ve already paid for, then drops back to Free.

№02

Where does the AI run?

Anthropic’s Claude (recipes, plans, cookbook covers), and x.AI for imagery and cooking-mode voice. Read the privacy notice for the full data flow.

№03

Is the iOS app available?

Not yet. The web PWA installs to your home screen and works offline today. iOS Native ships alongside the Cookbook Store.

№04

How do I delete my account?

From settings → profile there’s a “delete everything” button. Your recipes, plans, lists and pantry data are removed immediately — in a single step, the moment you confirm.

№05

I want to be a partner. What’s the process?

Apply at /partners/apply. We typically review applications within a week and get you set up the same week we approve.

№06

Found a security issue?

Mail security@tasteze.app. We honor responsible disclosure and get back to every report within 24 hours.

Or skip the letter

Just start cooking.

The fastest answer to most questions is just trying the app. Free forever for the curious: fifty recipes, ten AI imports, full cooking mode. No card up front.

Start freeSee pricing
Mailroom hours

When the desks are open

  • Support · Mon–Fri · 9 am to 6 pm Pacific
  • Partners · weekly application review
  • Press · same-day for deadline-attached pitches
  • Security · 24-hour acknowledgment, always
  • Status · live, 24/7, at /status
Tasteze.

The AI-powered kitchen platform: discover, plan, shop, cook, and share. From the saved recipe to the dinner table to the blog post, in one app.

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  • iOS · Coming soon
  • Cookbook Store · Coming soon
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© 2026 DND Media Group LLC. All recipes belong to their authors.The mailroom